Warranty

 

Angel Horse Australia PTY LTD provides peace of mind with the knowledge that this iconic brand provides 1 Year manufacturer’s Warranty. To further demonstrate our commitment to the integrity of our build, Angel Horse Australia PTY LTD provides a 5 Year Structural Warranty.

The warranty period commences on the date of delivery. Warranty repairs and replacements will be undertaken by Angel Horse Australia PTY LTD or Authorized Repairer.

Approval from Angel Horse Australia PTY LTD must be given before the commencement of any Warranty repair work. Further, unless the owner has prior written consent form Angel horse Australia PTY LTD. Under this Warranty no reimbursements will be paid to the owner for repairs undertaken by an Unauthorized Repairer.

If you do have the misfortune of a Warranty issues. The first contact should be with the selling dealer. The Selling Dealer’s responsibility is to manage the Warranty process and ensure the Warranty issue is resolved unless it falls under Warranty Coverage exclusions.

It is important to note that many appliances/components/fittings installed within the caravan are warranted by the supplier or manufacturer of those appliances/components/fittings and may need to be contacted directly for service or warranty assessment. Your selling dealer can advise if this is necessary.

The owner of Angel Horse Australia PTY LTD you are responsible to carry out regular service and maintenance, during and after the warranty period. The first service is carried out by the selling Dealer or Authorized Repairer at 5,000km or 6 months and subsequent servicing every 10,000km or 12 months, whichever comes first. This is a requirement of this warranty.

Further Details on the Terms and Conditions of the Warranty are outlined below.

Exclusions from Warranty (what is Not Covered).

  • This warranty does not apply to any caravan that has been subject to misuse, neglect, or accident.
  • The warranty doesn’t apply to normal maintenance items which are the owner’s responsibility such as, but not limited to greasing of wheel bearings, tightening of wheel nuts, routine cleaning of filters such as air conditioners and water pumps.

Note: braking systems and tyres are covered by the relevant manufacturer

  • Fabric items such as canvas, window coverings (screens and blinds), cushions and mattresses are not warranted against tears, punctures, shrinkage, softening, fading or soiling. The are warranted only against defective workmanship and material.
  • Angelhorse Caravans have been designed for recreational use. Angel horse Caravans are not designed for permanent residential purposes, rental holiday accommodation or bed and breakfast purposes, and when used under these living conditions possible premature wear and tear is not covered under this warranty.
  • All Angel Horse Caravans have been designed and built to be towed by standard passenger vehicles including standard 4WD passenger vechiles with a towing capacity up to 3,500kg. Angelhorse will not warrant the caravan if it is towed behind commercial trucks of any kind, dut to the harsh suspension that is designed to carry loads not for towing.
  • Any damage because of misuse, overloading, incorrect load distribution, negligence, collision, incorrect tyre pressure and incorrect towing configuration.
  • The deterioration of sealants overtime.
  • Normal deterioration in appearance of the soft trim, laminates, and upholstery dur to wear, UV exposure, fading, rubbing or impact damage (including tearing/denting whether in transit or static)
  • Any reimbursement for travel. Accommodation, or relocation expenses as a result of or whilst warrantable repairs are being performed.
  • Any reimbursement for repairs not previously authorised by Angel Horse Australia PTY LTD.
  • Onsite repair or call out fees charged by some repairers are the sole responsibility of the purchaser.
  • Damage caused to curtains or internal plywood wall finish by condensation that is left untreated.
  • Damages or failures due to manufacturing alterations that have not been approved and authorised by Angel Horse Australia PTY LTD Note: ANGEL HORSE does not provide advice on proposed alterations
  • Surfaces and joints that have been subjected to after treatments (for example, gloss finish protectants). Any such treatments void angelhorse warranty on al affected parts.
  • Damages or failures resulting from the following:
    • Accident, theft, fire
    • Stone strike, hail, windstorm, lightning, or unusual environmental conditions
    • Incursions by insects, wild animals, rodents
    • Water submersion
    • Use of incorrect electricity, gas or contaminated water supply
    • Continual usage or towing after any defect has occurred
    • Operating the caravan outside manufacturer’s recommendations
  • Goods Supplied by third parties. Appliances/components/fittings including, but not limited to, awnings, air conditioners, refrigerators, rangehoods, oven/cooktop, microwave, suspension, tyres, toilets, are warranted separately by the manufacturer or supplier of the items.
  • Any corrosion arising because of chips, dents, scratches and/or marks.
  • Damaged caused by use in off-road applications or over rough roads and terrain where the caravan is not designed and equipped for such conditions.
  • Damage due to the use of a tow vehicle that is not equipped with an adequate or suitable tow bar, tow hitch or coupling.
  • Damage due to the owner’s failure to correctly connect the tow vehicle to the goods being towed.

Ineligibility

  • You may be ineligible to make a claim or AngelHorse Authorised Dealer may decline a claim under the warranty, if:
  • You fail to minimise damage to the caravan by continuing to use the caravan when damage to any of the caravan’s covered components is suspected
  • Repairs are commenced or carried out without the approval of the selling dealer
  • You fail to provide proof of payment for services, if required.
  • You fail to comply with your servicing requirements.
  • If, upon assessment of your claim, Angelhorse caravans discovers that you are in breach of your servicing requirements you will ineligible to claim the specific repair of faults while in breach of our servicing requirements. If this should occur, you will be responsible for the repair cost yourself.
  • Should you be in breach of your servicing obligations, to make future claims under the warranty you must submit to angelhorse Australia PTY LTD a satisfactory inspection from an approved Angelhorse repairer as evidence that the caravan is in good working order. The repair/inspection invoice date will be considered the “re-commencement” date for calculating servicing obligations for the remainder of the warranty team.
  • Any modifications to the caravan,, excluding those done by the manufacturer or with the manufacturer’s permission , will void this warranty.

5 Year Structural Warranty (What is Covered)

Angel Horse RV warrants the original purchaser of every caravan that for a period of 5 year structure warranty from the date of purchase, under normal use and specified service. The following structural cover:

  • All internal manufactured aluminium wall frames are free from corrosion, perfectly straight, and do not twist, warp, sag or shrink.
  • Chassis

Items

Warranty Duration

Chassis Structure

5 Years

Chassis Corrosion

12 months

Excludes corrosion arising from chips, dents, scratches, and/or marks.

 

Supplied Appliances/Components/Fittings Policy

Some of the appliances/components/fittings in your Angelhorse Caravan are not manufactured or imported by Angel Horse Australia PTY LTD. These appliances/components/fittings are warranted by the individual manufacturer or importer.

 

Where this is the case, copies of the applicable warranties and owner’s manuals are in your owner’s folder.

Please take the time to read this material to ensure that you are familiar with the appliance’s/component’s

/fitting’s operation, services, and warranty terms. The appliances/components/fittings that may be separately

warranted could include, but are not limited to:

  • Cooking appliances
  • Microwave
  • AL-KO,Cruisemaster and suspension system
  • Tyres
  • Refrigerators
  • Rangehoods
  • Toilets
  • Hot water system
  • Awning
  • Hatches
  • Air conditioner
  • Windows and doors

These separately warranted appliances/components/fittings are not covered by Angel Horse Australia PTY LTD’s Warranty.

Please note that the warranty period may vary for each appliance/component/fitting. If you are making a warranty claim and experience difficulty with the manufacturer or importer, your selling dealer and/or Angel horse will try to assist you in resolving this.

In accordance with Australian Consumer Law, Angel Horse Australia PTY LTD assumes no responsibility or

liability for defects in workmanship or operation of these separately warranted appliances/components/fittings.

 

Owner’s Responsibility (Things You Must Do)

You are responsible for regular maintenance and service to help prevent conditions arising from neglect that

are not covered by your Angel Horse Australia PTY LTD Warranty.

At time of delivery from your Angel Horse Australia PTY LTD Dealer, the warranty registration document will be completed with your details and issues to Angel horse Australia PTY LTD. This enables us to identify your Caravans for any required warranty repairs.

If a problem arises, contact your Angel Horse Australia PTY LTD Selling dealer, nearest Angel Horse Australia PTY LTD dealer, or an Authorized Angel Horse Australia PTY LTD repairer to make an appointment. If you are unable to locate a dealer or an authorized repairer, contact Angel horse Australia PTY LTD or refer to our website.

You must make the caravan available to the dealer or authorized repairer for inspection and testing. If the inspection and

testing find no defects in the caravan, you must pay the dealer or authorized repairer the associated service fee.

You will also bear the costs of transporting the caravan to and from the dealer or authorized repairer.

You must deliver the caravan to the dealer or authorized repairer during business hours or at the agreed times.

If you are in an area not covered by an authorized repairer, you must have approval from Angel Horse Australia PTY LTD before any work can be carried out by an unauthorized repairer. In this case, payment to the repairer could be required from the customer, if so, you can claim reimbursement from Angel Horse Australia PTY LTD by forwarding the repairer’s invoice with your chassis number, policy number, receipt for payment and Angel Horse Australia PTY LTD approval number.

Finally, where an onsite repair is requested and such a service is available, a service call fee is applicable at the expense of the owner,

Please remember under this warranty no reimbursements will be made for work done through unauthorized Repairers without prior approval and written consent from Angel Horse Australia PTY LTD.